https://crm.ridemetro.org/forums/general-discussion/bafb5ba6-7abb-ef11-b542-001dd80082b2#d63b44b9-7abb-ef11-b8e9-001dd80b18c7
https://patch.com/california/california-city-ca/calendar/event/20241220/4a809bfb-54cb-4a3c-9618-5841a855ddea/u-a-gt-1-8-5-5-what-is-the-southwest-cancellation-policy